2021 is set to be an unknowable, unpredictable year. But despite the uncertainty in every direction, service delivery functions can have confidence in their short- and long-term success simply by focusing on the right areas and by controlling what they can.
In a session with AppLearn, Prashant Arora shares practical advice on how organizations should be solidifying their service functions, including the key areas to focus on and what to do about them.
With time-tested advice on how to run superior service delivery and insights into automation, accessibility and analytics strategies to build next-gen IT operations, this session promises to help you succeed in 2021 and beyond.
Prashant Arora's Blog 
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