| digital enthusiast | experience advocate | itsm freak | gamification guy | devops avid | blogger |
Organisations are constantly investing to elevate the Digital Experiences for their employees to ensure frictionless support and higher productivity. Omnichannel Strategy is a big part of the overall journey. Find out the secret sauce behind a successful service transformation strategy.
Discover how IT can increase positive perceptions of their team within their organisation and why moving away from service level agreements to experience level agreements improves employee experiences.
Tune in to hear some practical tips which can help bring an industry-leading service experience for employees across all touchpoints, fueled by modernized, & automated IT services.
Watch this exclusive session with Prashant about the priorities for IT service delivery and why it is important to invest in digital adoption, Along the way there will be some practical takeaways and insights that you can use in your own companies.
In this panel, Prashant Arora will discuss the practical reality of building a strategy for digitized support experiences and zoom in on the technology that underpins change and transformation and its people, culture and skills considerations.
Some thoughts on Digital Transformation, Design Thinking, Stakeholder Management and Gamification, in an interview with AntWak.
Leading a successful change in the organization needs a new mindset first rather than new processes, tools and people.
What are the various tactics which can be used to lead and manage a successful transformation?
Find out the basic difference between Resolution and Restoration with a real life IT scenario!
Related terms can be tricky especially when people use them interchangeably. Four such terms commonly used in Incident Management context have a very different significance yet we get confused often. Here is all of them explained in detail.
While the utmost focus given in measuring the right KPIs to make and sustain the improvements, most of the times measurements and metrics are not in the best interest of business or customers.
The simple fix to this mismatched expectation is understanding the Critical Success Factors and linking KPIs to CSFs.
A good Gamification Strategy is actually a right blend of Game Mechanics, Reputation Mechanics and Social Mechanics. Driving Behaviors through Gamification is similar to handling Organizational Change.
What are the proven ways to handle Organizational Change? What are the key ingredients for this success recipe?
Internet of Things is one of the most searched key words on Google today and we are already experiencing IoT in bits and pieces around us.
Check out how IoT is changing the world and how a typical day will look like right after a few years from now!
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