About Prashant Arora

Prashant Arora is an IT veteran with 12+ years of assorted experience in the best practices of IT Service Management, ISO 20000, Agile, DevOps, information and content management, storage, cloud computing and virtualization. He has worked with some major organizations as IBM, American Express, EMC, Wipro Technologies and Sears Holdings India with domain expertise in Information Technology, Banking and Finance and Retail. 

In his current role, Prashant is working with a leading Health, Hygiene and Home Care Provider to transform their IT practices for better agility and elevated client experience. 

In the past, he has worked with a Managed Multi-Cloud Provider, Navisite to help in their IT Service Management Transformation. Prior to that, Prashant has also successfully led the Partner Oversight function at Sears Holdings to ensure effective sourcing governance and partner / vendor governance is established to efficiently execute business-aligned IT sourcing strategy.

As a Knowledge Management thought leader, he worked to improve the organization’s overall effectiveness by enhancing & managing the knowledge assets to ensure that the organization has the right knowledge at the right time and place for better decision making and bridging the gap between Business and IT with the internal Social Media for quickest and effective service delivery.

Prior to that he was with Wipro Technologies in Project Management space and at IBM, as a Knowledge Manager, he dealt with many ITIL practices at macro and micro levels for successful innovation and implementation especially in service delivery and operations.


In addition to this, Prashant is practicing DevOps, Gamification as an engagement methodology and ITIL in various IT and non-IT domains. He delivers training and workshops to contribute back within these spaces.


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Disclaimer: This is a personal blog of Prashant Arora and all views expressed are solely belong to him and not of his current or past employer’s.


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