Tag Archive: Business

Seven Tips for Leading a Successful IT Service Management Transformation


Leading a successful change in the organization needs a new mindset first rather than new processes, tools and people.
What are the various tactics which can be used to lead and manage a successful transformation?

Knowledge Management – What is in it for me?


The key question “What is in it for me?” must be answered to all stakeholders in order to gain their trust and confidence for Knowledge Management. It is essential to help the stakeholders understand the continual value that can be achieved with a holistic knowledge management system.

Find out what are the 3 key benefits of Knowledge Management.

Implementing DevOps – What Did I Miss?


Believe it or not, DevOps is a lot more than new tools, technology and skills. While implementing DevOps, one has to be cautious that it integrates very well within the culture of the organization.

Likewise, there are few more things which can be easily slipped in this movement. Have a look at few of them!

So What Is Gamification?


What is the reason Facebook and LinkedIn has the stickiness which makes us being so engaged with them? Why is Gamification getting popularity day by day and why getting more successful in fighting engagement crisis?

Basics of RACI in 5 minutes!


RACI is a great tool to identify roles within an organization. This can be successfully used when there is role confusion within the company which may lead to unproductive work culture. Here is a simple explanation of RACI.

5 Reasons to Board the ITIL® Flight


Every other organization is either using most common IT Service Management framework – ITIL or planning to take the first step towards the ITIL implementation. What is that driving this decision? What makes it so successful? Why is it not just an add-on but became a necessity? Why even business wish to have practices like ITIL implemented?

ITIL in 100 Seconds . . .


ITIL is the world’s most widely used IT Service Management framework.
Everything you need to know about ITIL in 100 seconds!