The key question “What is in it for me?” must be answered to all stakeholders in order to gain their trust and confidence for Knowledge Management. It is essential to help the stakeholders understand the continual value that can be achieved with a holistic knowledge management system.
Find out what are the 3 key benefits of Knowledge Management.
RACI is a great tool to identify roles within an organization. This can be successfully used when there is role confusion within the company which may lead to unproductive work culture. Here is a simple explanation of RACI.
Every other organization is either using most common IT Service Management framework – ITIL or planning to take the first step towards the ITIL implementation. What is that driving this decision? What makes it so successful? Why is it not just an add-on but became a necessity? Why even business wish to have practices like ITIL implemented?
ITIL is the world’s most widely used IT Service Management framework.
Everything you need to know about ITIL in 100 seconds!