Tag Archive: ITIL

Resolution vs. Restoration in Incident Management


Find out the basic difference between Resolution and Restoration with a real life IT scenario!

Repair, Resolution, Recovery and Restoration – A recipe of confusion in Incident Management?


Related terms can be tricky especially when people use them interchangeably. Four such terms commonly used in Incident Management context have a very different significance yet we get confused often. Here is all of them explained in detail.

How critical the “Critical Success Factors” are in CSI?


While the utmost focus given in measuring the right KPIs to make and sustain the improvements, most of the times measurements and metrics are not in the best interest of business or customers.
The simple fix to this mismatched expectation is understanding the Critical Success Factors and linking KPIs to CSFs.

Knowledge Beyond the Knowledge Management – The Top 5 Challenges


The aim of Knowledge Management is to ensure the right knowledge, in the right place, at the right time so that it can be used effectively while making a decision. While organizations are on their way to convert their KM strategies to ground realities, what are the challenges they experience?

Here is a list of top five such challenges organizations face across the globe.

ITIL Explained By a Simple Analogy of Restaurant [video]


A humorous jargon-free business explanation of ITIL® cycles. ITIL® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure Library by comparing them to a restaurant chain.

[infographics] ITIL Implementation Roadmap


ITIL Implementation Roadmap at a glance…

5 Reasons to Board the ITIL® Flight


Every other organization is either using most common IT Service Management framework – ITIL or planning to take the first step towards the ITIL implementation. What is that driving this decision? What makes it so successful? Why is it not just an add-on but became a necessity? Why even business wish to have practices like ITIL implemented?

ITIL in 100 Seconds . . .


ITIL is the world’s most widely used IT Service Management framework.
Everything you need to know about ITIL in 100 seconds!