Monthly Archive: December, 2016

Resolution vs. Restoration in Incident Management

Find out the basic difference between Resolution and Restoration with a real life IT scenario!

Repair, Resolution, Recovery and Restoration – A recipe of confusion in Incident Management?

Related terms can be tricky especially when people use them interchangeably. Four such terms commonly used in Incident Management context have a very different significance yet we get confused often. Here is all of them explained in detail.