Monthly Archive: December, 2016

Resolution vs. Restoration in Incident Management


Find out the basic difference between Resolution and Restoration with a real life IT scenario!

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Repair, Resolution, Recovery and Restoration – A recipe of confusion in Incident Management?


Related terms can be tricky especially when people use them interchangeably. Four such terms commonly used in Incident Management context have a very different significance yet we get confused often. Here is all of them explained in detail.