Tag Archive: ITSM

Seven Tips for Leading a Successful IT Service Management Transformation


Leading a successful change in the organization needs a new mindset first rather than new processes, tools and people.
What are the various tactics which can be used to lead and manage a successful transformation?

How critical the “Critical Success Factors” are in CSI?


While the utmost focus given in measuring the right KPIs to make and sustain the improvements, most of the times measurements and metrics are not in the best interest of business or customers.
The simple fix to this mismatched expectation is understanding the Critical Success Factors and linking KPIs to CSFs.

Knowledge Beyond the Knowledge Management – The Top 5 Challenges


The aim of Knowledge Management is to ensure the right knowledge, in the right place, at the right time so that it can be used effectively while making a decision. While organizations are on their way to convert their KM strategies to ground realities, what are the challenges they experience?

Here is a list of top five such challenges organizations face across the globe.

[Infographics] Evolution of ITIL – A Brief History


ITIL – a set of guidance developed by OGC, UK has an interesting history or even sometimes mystery! How it got started and what milestones were achieved in the journey of 24 years ITIL history is worth having a look by this cool infographics.

ITIL Qualification Scheme Explained


ITIL Certification Path explained by simple visuals along with the credit system and exam format.

Basics of RACI in 5 minutes!


RACI is a great tool to identify roles within an organization. This can be successfully used when there is role confusion within the company which may lead to unproductive work culture. Here is a simple explanation of RACI.

ITIL Explained By a Simple Analogy of Restaurant [video]


A humorous jargon-free business explanation of ITIL® cycles. ITIL® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure Library by comparing them to a restaurant chain.

ITIL for Non-IT: 4 Key Business Lines Where ITIL is Emerging


ITIL is emerging to the ‘Non-IT’ areas because of its robustness and proven value creation. What are the lines of business which can leverage this powerful ITSM framework?

[infographics] ITIL Implementation Roadmap


ITIL Implementation Roadmap at a glance…

5 Reasons to Board the ITIL® Flight


Every other organization is either using most common IT Service Management framework – ITIL or planning to take the first step towards the ITIL implementation. What is that driving this decision? What makes it so successful? Why is it not just an add-on but became a necessity? Why even business wish to have practices like ITIL implemented?

Is Gamification simply marketing hysteria or a real force for change?


What is the impact Gamification is making on ITSM? Is there a real demand to keep things so engaging? What Gamification means to ITSM?

ITIL in 100 Seconds . . .


ITIL is the world’s most widely used IT Service Management framework.
Everything you need to know about ITIL in 100 seconds!