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Free ITIL Resources at Prashant Arora Blog

Some useful downloads:

 CSI Checklist at Prashant Arora Blog  Free RACI Chart for CSI at Prashant Arora Blog

ITIL MALC Case Study

 More Coming Soon at Prashant Arora's Blog

Continual Service Improvement
Readiness Assessment

 Continual Service Improvement
RACI Matrix
ITIL MALC
Case Study
 Coming Soon