Resource Center

Free ITIL Resources at Prashant Arora Blog

Some useful downloads:

 CSI Checklist at Prashant Arora Blog  Free RACI Chart for CSI at Prashant Arora Blog

 ITIL MALC Case Study

Agile Scrum PDF Self Paced Study By Prashant Arora  More Coming Soon at Prashant Arora's Blog

Continual Service Improvement
Readiness Assessment

 Continual Service Improvement
RACI Matrix
ITIL MALC
Case Study
Agile Scrum Introduction
(Self-Paced)
  Coming Soon
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